Warranty Coverage

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Island Interiors provides a warranty for all our furniture products to ensure they are free from defects in materials and workmanship. This warranty covers:

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• Structural components, including frames and springs, for a period of one year from the date of purchase.

• Manufacturing defects in materials, including fabrics, leather, and foam, for a period of one year from the date of purchase.

 

Warranty Exclusions

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This warranty does not cover:

• Normal wear and tear, including but not limited to, fading, pilling, and softening of cushions.

• Damage caused by improper use, misuse, abuse, or neglect.

• Damage caused by improper assembly or installation.

• Variations in wood grain, colour, or texture. (Unless significantly differing of website images)

 

Warranty Claims

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To make a warranty claim, please contact our customer service team at sales@islandinteriors.com.au with the following information:

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• Proof of purchase (e.g., receipt or order confirmation).

• Description and photographs of the defect.

• Any other relevant information about the issue.

 

Our team will review your claim and, if approved, will provide options for repair, replacement, or a refund based on the nature of the defect and the availability of similar products.

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Change of Mind Policy

 

If you change your mind about a purchase, you may return the product within 7 days of the date of (a) purchase for warehouse in-store purchases or (b) delivery for online purchases, provided that the product meets the following conditions:

• The product must be unused and in its original condition, including all original protective packaging.

• The return must be completed within 7 days of the date that you receive your order.

• Original shipping costs, including items with shipping included, will not be refunded.

• You will be refunded the full value of the product minus a 20% restocking fee to cover Island Interiors' administrative costs and expenses incurred in handling and cancelling the order.

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    * We unfortunately cannot accept returns for custom orders, unless there is a significant discrepancy between the item design request and finished product.

 

Return Process

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To initiate a return, please contact our customer service team at sales@islandinteriors.com.au with your order details. Once your return is approved, you will receive instructions on how to return the product to us. Please ensure that the product is securely packaged to avoid damage during transit.

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Refunds

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Refunds will be processed within 14 days of receiving the returned product, provided it meets the conditions outlined in our Change of Mind Policy. Refunds will be issued to the original method of payment.

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Contact Information

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For any questions or concerns regarding our Warranty and Return Policy, please contact our customer service team at:

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• Email: sales@islandinteriors.com.au

 

By purchasing from Island Interiors, you acknowledge that you have read, understood, and agree to our Warranty and Return Policy.